Return & Refund Policy
Last updated: August 21, 2026
At Xdovia, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be entitled to return it under the terms below.
1. 14-Day Cancellation Right
For online purchases, customers in Ireland generally have the right to cancel their order within 14 days of receiving the goods, without having to provide a reason.
To exercise this right, please contact us within 14 days of receiving your order at:
Email: support@xdovia.com
After notifying us of your decision to cancel, you must return the goods within 14 days.
2. Return Conditions
Returned products should be:
- Unused and in their original condition.
- Returned with their original packaging where reasonably possible.
- Complete with all accessories, manuals, and included items.
- Packed securely to prevent damage during return shipping.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.
3. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at support@xdovia.com.
Please include:
- Your order number.
- A description of the problem.
- Photographs or video showing the issue, where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
4. Refunds
Once your return has been received and assessed, we will process any refund you are entitled to.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
Where you exercise your statutory cancellation right, we will generally refund the payments received from you, including the standard delivery charge you paid for the original shipment.
If you selected a more expensive delivery option than our standard delivery method, the additional cost may not be refundable.
5. Return Shipping Costs
If you cancel your purchase under the 14-day cancellation right, you are generally responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.
If the product is faulty, damaged, incorrect, or otherwise does not conform to the contract, we will handle the return costs in accordance with applicable consumer law.
6. Products Excluded From Cancellation
Certain products may be excluded from the 14-day cancellation right where permitted by law, including goods that are:
- Made to the customer's specifications or clearly personalised.
- Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
- Other goods or services for which an applicable legal exception applies.
7. Exchanges
We do not guarantee direct exchanges.
If you would like a different product or variant, you may need to return the original item and place a new order.
8. Contact Us
For returns, refunds, or any questions regarding your order, please contact:
Xdovia
Email: support@xdovia.com
Please include your order number in your message so we can assist you as quickly as possible.
Nothing in this policy affects your statutory rights under applicable Irish and EU consumer protection law.