Shipping Policy

Last updated: August 21, 2026

At Xdovia, we aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping to Ireland

We currently offer shipping within Ireland.

Estimated delivery time:

2–5 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier operations, public holidays, severe weather, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website.

4. Tracking

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

5. Delivery Delays

If your order has not arrived within the estimated delivery period, please contact us at:

Email: support@xdovia.com

Please provide your order number so we can investigate the delivery status.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be resent.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible at support@xdovia.com with your order number and, where applicable, photographs of the damaged package or product.

We will work with the relevant delivery provider to investigate the issue and determine the appropriate solution.